Number of formal legal and regulatory complaints received by the organization during the last reporting period.
Number of formal legal and regulatory complaints received by the organization during the last reporting period.
Organizations should footnote details on the nature of these complaints, how they were identified, the number of complaints that were substantiated, and any corrective actions that were taken to ameliorate them and prevent them from happening in the future. See usage guidance for further information.
This metric is intended to capture the number of formal complaints directed to the organization during the reporting period. A formal legal or regulatory complaint includes any complaint levied against the organization by an individual, other organization, or government body due to the organization's violations of rules of any government, regulatory organization, licensing agency, or professional association governing their professional activities and any resulting externalities.
Depending on the category in which the organization operates, formal legal and regulatory complaints could be associated with (but not limited to) any of the following: -Bribery or corruption, including violations of the US Foreign Corrupt Practices Act (FCPA) or UK Bribery Act -Data security breaches -Diversity and equal opportunity -Cartel activities, price fixing, or anti-trust activities -Consumer privacy -Environmental violations -Employee safety or workplace conditions -False, deceptive, or unfair advertising -False marketing claims -Federal pipeline and storage regulations -Financial reporting inaccuracies -Labor law violations -Land rights disputes -Libel or slander -Money laundering -Tax evasion
Organizations may already report this information elsewhere, such as in their regular financial statements. Additionally, many Ombuds offices, either governmental or organization-specific, collect information regarding complaints. Organizations should consider reporting this metric in conjunction with Value of Fines and Settlements (OI7639).
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).