Percentage of the organization’s clients that stay enrolled in policies after their coverage term expires during the reporting period.
Percentage of the organization’s clients that stay enrolled in policies after their coverage term expires during the reporting period.
Organizations should footnote all assumptions used.
This metric is intended to capture the ratio at which clients renew their insurance. As an example, a 90% renewal ratio means that for every 100 insured, 90 renew, while 10 do not.
For more detail on the ratio and for guidance on its interpretation, see the Microinsurance Network’s Social Performance Indicators for Microinsurance, p. 18 (https://www.social-protection.org/gimi/ShowRessource.action?id=5270/).